Terms and conditions

 

Payment

All prices are in US Dollars. and DO NOT include VAT and are tax-free. Payment can be made securely using one of the following methods:Money Orders, Western Union, Money Gram, Bitcoins, Apple Pay , Google Pay, PayPal, Cash app also accept cheques, banker’s drafts or electronic bank transfer. All payments are subject to validation checks and where required, authorization by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order (the client is responsible for any bank or conversion duties).If these are not taken by the client, the sum due will be deducted in product from the order. Please contact us for more details if you have questions concerning any other method of payment
 
We reserve the right to refuse any payment and/or to impose a payment method.
 
By placing and confirming an order for any tobacco products on our platform, the client is confirming and consenting to the fact that he/she is of legal age to do so, in their country of residence.
 
 Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
 
We Now Accept Bitcoin!

We are all ready to begin, now LA TIENDA DEL HABANO accepts Bitcoin as a method of payment and even offers a 12% discount to customers who pay using the currency.

What do you know about Bitcoin? 


Bitcoin is a cryptocurrency and worldwide payment system, it is the first decentralised digital currency, usable by any online device – the system works without a central repository or single administrator. It offers anonymity, low or no transaction fees, instant transfer, no approval process and many other advantages giving the fact its a sort of investment. If you wish to know more enter this url into a browser window: bitcoin.org, thus to make it short you can buy stuff with it.

How do you Get Bitcoins.


There are several ways to get Bitcoins, but the easiest is to exchange them for currency at a Cryptocurrency exchange such as Coinbase or Abra. Then you need a wallet to store your coins and purchase goods with them, Coinbase or Blockchain are both well known. You can also receive Bitcoins from family, friends, accept them as a form of payment, or create new Bitcoins by mining them. Once your have your wallet all setup, you can transfer to and from different wallets as well.


How are Bitcoins Advantageous


In the norms to go through normal banking channels, it would take at least two or more days for transaction to be completed and get the money out, which at the same time delays delivery and shipping process to our customers. Not to mention the problem with currency movements over such a time period.”
“The alternative to that was costing us about 11%-13% through Visa or Paypal. However with bitcoin it only takes an hour and the cost is usually only 1% of the transaction.”

Getting started:


1. To be able to buy & pay with Bitcoins, you need to create a Bitcoin account (a wallet). The following sites offer this possibility for free:
https://www.coinbase.com/
https://blockchain.info/wallet/#/signup
2. Now that you have a wallet, you need bitcoins. Here is a list of secure exchanges which offer bitcoins that can be bought with USD:
https://www.abra.com
https://changelly.com
https://www.kraken.com/
3. After you’ve done with creating a wallet and buying bitcoins, contact us back and will provide a bitcoin address for payment

Refund, Return and Cancellation Policy

Refunds are processed for lost packages post 10 days or for returned packages in the condition the order was received. For severely damaged or poor quality goods, we can issue replacements or credits, but for refunds to be issued, we must have past the 15 days to declare a loss or have the package returned back to us. Get in touch with us by email to receive the return details as it is different depending on your region. Also, subjective views on taste or colorization or bloom within the cigar is not a valid reason for a refund.If you wish to cancel your order this is only possible if you have not yet paid for the order.

 

SATISFACTION Guarantee

We guarantee your satisfaction with our services. We promise to deliver high-quality products, cigars, or accessories.
 
After quality controls by Habanos, the cigar boxes we send out are controlled by our experts in Geneva prior to entering our humidor. All premium boxes are opened(unsealed), checked for bugs, mold, and damages to ensure top quality is served to our clients and to protect our existing stock. Packs and other fast-moving items are only randomly checked. Depending on the regional supplier of the box you’ve received, you may not have the serial numbers provided.
We use a specific packaging method to preserve moisture level and freshness(up to 60 days). When you receive your cigars you are recommended to let them rest for a couple of days in your humidor before tasting them.
 
If you are unhappy with your cigars, please let us know.  We will give you instructions on how to return them, providing that you keep them in their original packaging. You will be offered a box of the same cigars or similar value if that is your wish or a full refund minus shipping costs.

 

Legal issues

We ship everywhere. Tobacco-related laws differ from a country to another. The client takes on responsibility for the introduction of cigars to his country should duties be required. 
 
Our sales and shipment teams must respect the laws of each country. We refuse to ship tobacco products to certain other countries which is why they will not appear on the checkout. Do check with us for further information.

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