Shipping Information

 

Shipping Fee

Shipping is free on all orders of above $100 and and delivery guaranteed,

Please note, for larger sized items (Humidors, Jars, big packages, etc.), there may be supplemental shipping charges. These cases will be dealt with the client directly

Shipping Time*

We ship every day of the week within 48 hours maximum.
The normal delivery time should be between 3 to 9 days. BUT…
… Shipping time varies from country to country depending on the local postal services. We will consider the closest la Casa Del habanos very quick to ship out your package, delays are mostly happening in your country.
*Shipping Advisory: COVID-19 We kindly request all prospective clients to anticipate some extended delivery delays and hiccups due to the cancelation of multiple commercial flights due to the on-going COVID-19 pandemic. We will directly communicate with you if their orders have been affected. We are sorry for the inconvenience and we thank you for your support and understanding during these complicated periods.

Tracking Number

Tracking numbers can be found in your in the shipping confirmation email (check your spam folder). Please note that we are not able to provide a tracking number for all countries.

Delays in Delivery

We guarantee delivery.
If you have not received your package after 20 days, we will ask you to wait another 10 days. In most cases, packages appear then due to misrouting.
After 30 days of no-show, we are now able to open an investigation with the Madrid Post to find out what is happening with the packages. If a package cannot be found, we will send a replacement package.

iNFORMATION ON usa sHIPmENTS…

We would like to apologise to all our customers in the United States of America. Due to new rules imposed by our credit card acquirer, we will no longer be able to accept credit card payments for Tobacco or Cigars on this site.
We appreciate your custom but we have to abide by rules set by credit card companies. If you would like further information please email us and we will do our best to help you.

Please contact us for further information.